DIAL "2-1-1" ON A PHONE FOR HELP

Types of Calls

Information:

• Information and Referral 2-1-1 Services provides information in response to a direct request for information about a service, program, or agency.

• If information on the service, program or agency is not available, the I&R specialist will search the internet and other resources to obtain the information needed.

Referral Calls:

• Information and Referral 2-1-1 Services provides referral services to the caller in response to the inquiry.

• The referral process consists of assessing the needs of the caller, identifying appropriate resources, and providing information about each program to help inquirers make and informed decision.

• If the service the caller is seeking is unavailable, the information and referral specialist will locate alternative resources, if available, but utilizing the internet and other resources.

• Referrals can be made for the following:

- Food
- Shelters
- Clothes
- Health Insurance Programs
- Support Groups
- Counseling
- Financial Assistance
- Employment Opportunities
- Transportation Assistance
- Education Programs
- Meal Services
- After School Programs/ Child Care
- Mentoring
- Legal Services
- Volunteer Opportunities and Donations